FAQ
1. How can I contact you?
You can reach us by emailing our support team at support@glowdiy.com. We aim to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are sourced from various suppliers and are shipped directly from their locations to ensure efficiency and quality. This allows us to offer a diverse range of innovative beauty tools.
3. Can I get a refund on my product?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.
4. What is the process for returning an item?
To initiate a return, please contact us at support@glowdiy.com. We will provide you with instructions on how to return your item.
5. How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
6. What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please contact us immediately at support@glowdiy.com. We will evaluate the issue and work to resolve it promptly.
7. Do you ship internationally?
Yes, we offer international shipping. Please check our shipping policy for more details on shipping times and costs to your location.
8. Are your products safe to use?
All our beauty tools are designed with user safety in mind and are made from high-quality materials. We recommend following the usage instructions provided with each product for optimal safety and effectiveness.
9. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status online.
10. What if I change my mind about my purchase?
If you wish to cancel your order or change your mind, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.